Work out whether the issue is setup or collection
Some plans fail at creation time because the installment structure is invalid. Others fail later because a payment method expires, was never saved correctly for future charges, or the Stripe account is not ready to collect the next payment.
Check the payment method and Stripe state
Open the payment record and confirm that a reusable payment method exists and the connected Stripe account is healthy. If the original checkout did not save a reusable method, later installments can fail even when the first payment worked.
- Check whether the card or bank method is still valid
- Confirm the connected Stripe account is active
- Review whether the plan amount and cadence still match the original agreement
Review the remaining schedule before retrying
A plan can also fail because the dates or totals no longer make sense after edits, refunds, or manual changes. Confirm the remaining schedule before retrying so you do not simply rerun the same broken plan.
Take action
Open the relevant setting or workflow next
The article covers the why and the sequence. Use the link below to jump into the part of the product that matches this workflow.
Open Payments