Pick the right address
Most teams use a subdomain like `portal.yourdomain.com` instead of the root domain. That keeps DNS changes isolated and avoids affecting your main website or marketing pages.
Add the DNS records exactly as shown
Open Domains settings, copy the target records, and add them in your DNS provider. Small typos, pasted quotes, or leaving an old conflicting record in place are the most common reasons verification stalls.
- Prefer copy-paste over manual typing
- Remove duplicate CNAME records for the same host
Wait, verify, then test the portal
DNS can take a little time to propagate. Once verification succeeds, open the custom portal URL in an incognito window and check login, magic-link redirects, and at least one branded page before sharing it broadly.
Take action
Open the relevant setting or workflow next
The article covers the why and the sequence. Use the link below to jump into the part of the product that matches this workflow.
Open Domain Settings